Privacy Policy
Overview
At Global Pet Company, we are committed to protecting your privacy. We handle your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy explains how we collect, use, disclose and safeguard your personal data.
This website is operated by Global Pet Company Pte Ltd (UEN: 202105650E).
Global Pet Company collects personal information that is reasonably necessary for one or more of our business functions — primarily to process and fulfil your orders, provide customer service, and improve your shopping experience.
Information We Collect
Global Pet Company may collect the following types of personal information:
Account & Membership Information
When you create an account, we collect your name, email address, password, and optional preferences such as pet type and product interests. This enables us to provide personalised service, order history, and faster checkout.
Order & Transaction Information
When you place an order, we collect your full name, shipping address, billing address, email address, phone number, and payment details (processed securely by our payment provider). This information is necessary to process, fulfil, and deliver your purchase, and to communicate order status updates.
Phone Number & Contact Details
We collect your phone number when you place an order or contact our customer service team. Your phone number may be used to contact you regarding your order, to send delivery notifications via our shipping partners, or to send you information you have requested during a customer service call (such as tracking links, product links, or cart links) via SMS or email.
Browsing & Technical Information
We automatically collect certain technical information when you visit our website, including IP address, browser type, device type, pages visited, and referring URL. We use cookies and similar technologies to improve website functionality and your browsing experience. This information is collected in aggregate and is not used to personally identify you unless combined with other data you provide.
How We Use Your Information
We collect and use your personal information for the following purposes:
- Processing, fulfilling, and shipping your orders
- Providing customer support — including sending you order tracking links, product information, checkout links, or other details you request during a phone call, via SMS or email
- Sending order confirmations, shipping notifications, and delivery updates
- Managing your account and purchase history
- Improving our website, product range, and services based on aggregate usage patterns
- Complying with legal and regulatory obligations
SMS & Phone Communications
As part of our customer service operations, Global Pet Company may send you SMS (text) messages or emails containing information you have specifically requested.
SMS messages are only sent with your verbal consent, given during or immediately after a live phone call with our customer service team. We obtain your consent before sending any message, and messages are sent only to the phone number you are calling from or have provided.
Types of messages we may send include:
- Order tracking links so you can monitor your delivery
- Links to products you have enquired about during a support call
- Cart or checkout links to help you complete a purchase you have discussed with our team
- Order confirmation or reference numbers
- Other order-related information you have specifically requested
We do not send marketing, promotional, or unsolicited messages via SMS. All SMS communications are transactional and initiated by your request during a customer service interaction.
You may decline to receive SMS at any time by informing our customer service team during the call, or by replying STOP to any message. Your phone number will not be shared with third parties for marketing purposes.
Disclosure of Information
We may share your personal information with the following categories of third parties, solely for the purposes described in this policy:
- Payment processors (e.g. Stripe, PayPal) to securely process transactions
- Delivery partners (e.g. Ninja Van) to deliver your orders
- Order tracking providers (e.g. TrackingMore) to provide shipment tracking
- SMS and communication service providers (e.g. Twilio) to send you requested information via SMS during customer service interactions
- Customer support platforms to manage and respond to your enquiries
- As required by law, regulation, or legal process
Some of our service providers may be located outside Singapore. Where we transfer your personal data overseas, we take reasonable steps to ensure it is protected to a standard comparable to that under the PDPA.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Global Pet Company takes the following security precautions:
- TLS/SSL encryption for all data transmission between your browser and our servers
- Secure, encrypted storage of sensitive information including payment details
- Regular security audits, software updates, and vulnerability assessments
Your Rights
You may make the following requests about your personal data:
- Access — You may request access to the personal information we hold about you
- Correction — You may request that we correct any inaccurate, out-of-date, or incomplete information
- Opt-out — You may opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us
- Deletion — You may request that we delete your account and associated personal information, subject to any legal obligations to retain certain records
We will respond to all access and correction requests within 30 days. There is no charge for making a request, though we may charge a reasonable fee for providing access if the request requires significant effort to fulfil.
Complaints
If you believe Global Pet Company has mishandled your personal data, please contact us using the details below. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may contact Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
Data Protection Officer
Our Data Protection Officer handles requests to access or correct your personal data, withdrawals of consent, and any questions about how we manage personal data. You can contact them at dpo@globalpetcompany.com.
Contact Us
If you have any questions about this privacy policy, wish to exercise your rights, or have a complaint about how Global Pet Company handles your personal information, please contact us.
Last updated: 23 October 2026
