How do I make a return?

Please contact us before sending anything back. Include your order number and the item you'd like to return, and we'll explain the next steps.

Damaged, faulty or wrong items

Email service@globalpetcompany.com with your order number and a photo, ideally within 7 days of delivery. We'll replace or refund the item at no cost to you.

Change of mind

Unopened, sealed items can be returned within 7 days of delivery. Opened food and treats, medicines and parasite treatments, supplements, opened hygiene items and clearance items can't be returned for change of mind.

Refunds go back to your PayPal payment within 5 working days of us receiving the item. Our Returns Policy has the full details.