Question 1

How do I track my order?

Accepted Answer

Once your order has been dispatched, we'll email you its tracking details. You can also look up a tracking number on our tracking page.

If you chose Pickup at checkout, there's no parcel to track.

Can't find the email? Please check your spam or junk folder. If it isn't there, contact us with your order number and we'll look into it.

Question 2

How do I change my order or address details?

Accepted Answer

If you need to change something on your order, please get in touch as soon as possible, ideally before it has been dispatched.

- Email: service@globalpetcompany.com
- Phone: +65 6653 2620

Please include your order number and the details you'd like to change, such as the delivery address or the items in your order. We'll let you know whether the change can be made.

Question 3

How do I cancel my order?

Accepted Answer

To cancel your order, please contact our customer service team as soon as possible. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

We will make every effort to process your cancellation before dispatch, but we cannot guarantee that your email will be reviewed in time.

Question 4

Why didn't I receive a confirmation email?

Accepted Answer

If you haven't received an order confirmation email, there could be a few reasons:

1. Email Address Typo: Double-check that the email address provided during the order process is accurate. A simple typo can prevent the confirmation email from reaching you.

2. Spam/Junk Folder: Sometimes, confirmation emails are mistakenly routed to the spam or junk folder. Please check these folders in your email account.

3. Email Delay: Occasionally, there might be a delay in the email system. It's worth wai

Question 5

What do I do if my item(s) arrives damaged?

Accepted Answer

We're very sorry to hear your item(s) has arrived damaged!

To help us resolve this quickly, please contact us with the following:

- Your full name
- Your order number
- A brief description of the issue
- A clear photo of the damaged item

Once we have these details, we'll be able to assist you further.

Question 6

What do I do if I receive the wrong item in my order?

Accepted Answer

We are very sorry to hear you received the wrong item in your order! Please report your order issue to our team here for further assistance.

Please include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.